Our Story - How we started.

Dr Silver horse supplements prides itself on being a brand created by horse lovers, for horse lovers. Our team is made up of individuals who have spent countless hours researching and developing the best possible nutrition for horses, based on real-life experience and hands-on knowledge. We understand the frustration of not finding the right answers from professionals, which is why we have dedicated ourselves to creating high-quality, scientifically-backed horse supplements that not only meets the nutritional needs of horses but also reflects our commitment to providing top-notch care for these beloved animals. Our supplements are formulated to support overall health, performance, and well-being, making it a trusted choice for horse owners who want the very best for their animals.

At Dr Silver horse feed, we take great pride in the quality and freshness of our products. Our feeds are made in small batches to ensure maximum freshness, and we only use top-quality ingredients that are free from all radicals. This means your horse will be getting the best possible nutrition. Even though we are not required to provide nutritional analysis due to being a "custom blend" shop, we are actively working on including this information for our customers' peace of mind. Our commitment to providing the best for your horse is reflected in the care and attention we put into every batch of feed we produce.

At Dr Silver, we are committed to the ethical treatment of animals. All our products are tested on our own animals before they end up on the website. Each product undergoes rigorous testing over several months with several animals to ensure safety and efficacy before they are released as a final product. It is important to note that while our products are designed to work for the "general" public, they may not be suitable for every animal, especially those with unique needs or sensitivities. We prioritize the well-being of all animals and strive to create products that are safe and effective for all.

Our products are intended to work exclusively with our own products. We have specifically designed and tested our products to work together, and we cannot guarantee the same results if used with other companies' products. If you are not achieving the expected results, please ensure that you are using only Dr Silver's recommended products as intended. This ensures that you experience the full benefits of our products and achieve the best possible outcomes. Thank you for choosing Dr Silver for all your product needs.

We apologize, but currently, we do not offer free shipping. Shipping is very expensive, and we choose to keep our products at a lower price rather than increase product prices to make it look like you get free or reduced shipping (which is what most companies do). In the long run, that saves you money. We ship Monday to Friday (generally) to ensure that your orders are delivered in a timely manner. Thank you for your understanding.

A: Pardon the bluntness, but we are not Amazon! We cannot guarantee shipping dates, however, we do our best to get orders out the door as quickly as possible! As we work in limited space, we are a small family-owned and operated business and work 7 days a week. We strive to fulfill orders promptly and efficiently, but please understand that our size and resources may affect shipping timelines. We appreciate your patience and support as we work hard to deliver high-quality products to our customers.

To make sure it is safely delivered, please make sure you provide the correct address and have a safe place your package can be placed at for delivery. We are NOT responsible for lost or stolen packages, that is why we ship in such a way that all packages are insured. Our team takes great care in packaging and shipping your horse feed to ensure that it arrives in excellent condition. If for any reason you encounter an issue with the delivery of your order, please contact our customer service team, and we will work to resolve the issue promptly.

If your shipping box from Dr Silver arrives broken or re-taped, we apologize for any inconvenience this may have caused. We ask that you carefully check the contents of your package to ensure that nothing is missing. If there are any missing items, please let us know so that we can resolve the issue for you. In the meantime, we kindly request that you keep your shipping box until the issue is resolved. If the box is broken or destroyed beyond use, you may need to contact the shipping carrier for a replacement, which is typically covered by your shipping insurance. We strive to ensure that our products are delivered to you in perfect condition, but we understand that unforeseen incidents can occur during transit. Rest assured that we are here to assist you in resolving any issues related to your shipment. Thank you for your understanding and cooperation.

Absolutely. We can't afford to purchase online reviews. We promise. Every bit of feedback you see about our products is from Real, Actual Customers. They are not compensated in any way for leaving us reviews. At Dr Silver, we value honesty and transparency, and we take pride in the genuine feedback we receive from our satisfied customers. You can trust that the reviews you see accurately reflect the experiences of our customers with our products.

Yes, you can opt out of receiving emails regarding leaving reviews for your orders from Dr Silver. However, please note that by choosing to do so, you will also not receive shipping updates for your orders. If you are comfortable receiving occasional emails regarding leaving reviews, we recommend keeping your email address available in our system to ensure you receive important shipping updates. We understand the importance of managing email communications, and we strive to provide a balance of informative updates and minimizing unnecessary emails for our customers. Thank you for considering this when managing your email preferences with Dr Silver.

At Dr Silver, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your product, we offer a return policy that allows for refunds within 14 days of delivery. To qualify for a refund, please ensure that the item is unopened and still in its original packaging. Kindly note that the cost of shipping is non-refundable. If you meet these criteria, you can proceed with your return by contacting our customer service team for further instructions. We are dedicated to providing quality supplements for the health and well-being of your horses and aim to make your shopping experience with us as smooth as possible.