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FAQ'S
Everything you need to know about Dr Silver supplements, from ingredients to how we support your horse's wellbeing.
Dr Silver was created by horse owners, for horse owners. Our team has spent countless hours researching equine nutrition and developing carefully formulated supplements based on real-world experience and hands-on knowledge. We understand the frustration of searching for clear, reliable answers, which is why we are committed to providing high-quality horse supplements designed to support health, wellbeing, and performance. Every product reflects our passion for horse welfare and our dedication to helping owners make informed decisions about their horse's nutritional support.
At Dr Silver, quality comes before everything else. Our supplements are produced in small batches to help maintain freshness, consistency, and product integrity. We carefully select high-quality ingredients for their nutritional purpose and formulate every product with the horse's wellbeing at the centre of the process. The same standards we expect for our own horses are applied to every batch we produce, giving horse owners confidence in the quality of every product bearing the Dr Silver name.
At Dr Silver, animal welfare is at the heart of everything we do. Before any product is released, it is evaluated using our own horses and ponies over an extended period of practical use. This hands-on approach allows us to assess how each formulation performs in real-world conditions and helps ensure it meets the high standards we expect for our own animals. While our supplements are designed to support a wide range of horses and ponies, every animal is unique and individual results may vary depending on factors such as age, diet, management, workload and overall health. Our commitment is to develop carefully formulated products that support equine health, wellbeing and performance while always putting the horse first.
Many horse owners use supplements from a range of brands. Before combining supplements, we recommend checking ingredients to avoid unnecessary duplication and seeking professional advice if your horse has specific health requirements.
We apologize, but currently, we do not offer free shipping. Shipping is very expensive, and we choose to keep our products at a lower price rather than increase product prices to make it look like you get free or reduced shipping (which is what most companies do). In the long run, that saves you money. We ship Monday to Friday (generally) to ensure that your orders are delivered in a timely manner. Thank you for your understanding.
A: Pardon the bluntness, but we are not Amazon! We cannot guarantee shipping dates, however, we do our best to get orders out the door as quickly as possible! As we work in limited space, we are a small family-owned and operated business and work 7 days a week. We strive to fulfill orders promptly and efficiently, but please understand that our size and resources may affect shipping timelines. We appreciate your patience and support as we work hard to deliver high-quality products to our customers.
To make sure it is safely delivered, please make sure you provide the correct address and have a safe place your package can be placed at for delivery. We are NOT responsible for lost or stolen packages, that is why we ship in such a way that all packages are insured. Our team takes great care in packaging and shipping your horse feed to ensure that it arrives in excellent condition. If for any reason you encounter an issue with the delivery of your order, please contact our customer service team, and we will work to resolve the issue promptly.
If your shipping box from Dr Silver arrives broken or re-taped, we apologize for any inconvenience this may have caused. We ask that you carefully check the contents of your package to ensure that nothing is missing. If there are any missing items, please let us know so that we can resolve the issue for you. In the meantime, we kindly request that you keep your shipping box until the issue is resolved. If the box is broken or destroyed beyond use, you may need to contact the shipping carrier for a replacement, which is typically covered by your shipping insurance. We strive to ensure that our products are delivered to you in perfect condition, but we understand that unforeseen incidents can occur during transit. Rest assured that we are here to assist you in resolving any issues related to your shipment. Thank you for your understanding and cooperation.
Absolutely. We can't afford to purchase online reviews. We promise. Every bit of feedback you see about our products is from Real, Actual Customers. They are not compensated in any way for leaving us reviews. At Dr Silver, we value honesty and transparency, and we take pride in the genuine feedback we receive from our satisfied customers. You can trust that the reviews you see accurately reflect the experiences of our customers with our products.
Yes, you can opt out of receiving emails regarding leaving reviews for your orders from Dr Silver. However, please note that by choosing to do so, you will also not receive shipping updates for your orders. If you are comfortable receiving occasional emails regarding leaving reviews, we recommend keeping your email address available in our system to ensure you receive important shipping updates. We understand the importance of managing email communications, and we strive to provide a balance of informative updates and minimizing unnecessary emails for our customers. Thank you for considering this when managing your email preferences with Dr Silver.
At Dr Silver, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your product, we offer a return policy that allows for refunds within 14 days of delivery. To qualify for a refund, please ensure that the item is unopened and still in its original packaging. Kindly note that the cost of shipping is non-refundable. If you meet these criteria, you can proceed with your return by contacting our customer service team for further instructions. We are dedicated to providing quality supplements for the health and well-being of your horses and aim to make your shopping experience with us as smooth as possible.
Dr Silver offers a range of equine supplements, including products for joint health, respiratory support, metabolic health, gut health, and calming solutions. Each product is formulated to meet the specific needs of horses.
To maintain the quality and effectiveness of Dr Silver's equine supplements, store them in a cool, dry place away from direct sunlight. Ensure that the containers are tightly sealed to prevent moisture and contamination.
If your horse has a specific health issue, it's important to consult with a veterinarian for a proper diagnosis and treatment plan. Dr Silver's supplements can be used as part of a comprehensive care strategy, but professional guidance is essential for addressing health concerns.
Dr Silver's horse supplements are formulated with high-quality, research-backed ingredients designed to support various aspects of equine health, including joint function, respiratory support, and metabolic balance. Our commitment to quality, trust, and customer satisfaction sets us apart, making our products a top choice for horse owners.
Dr Silver's equine therapy products are designed to enhance your horse's overall well-being by addressing specific health concerns. These products support recovery from injuries, improve mobility, and promote relaxation, ensuring your horse remains healthy and active.
Dr Silver offers a range of products designed to support joint health and mobility in horses. For comprehensive joint support, many customers choose Dr Silver ArthroFlex Support PRO, which has been formulated to support flexibility, mobility, and long-term joint health. For horses requiring additional support, Dr Silver Boswellia Ultra 90 can also be used as part of a joint care programme. The most suitable option will depend on your horse's age, workload, and individual needs. If you're unsure which product is right for your horse, please contact us and we'll be happy to help.
The timeframe can vary depending on the individual horse, the product being used, and the area of support required. Some horse owners notice changes within a few weeks, while other supplements may require longer periods of consistent use. For best results, we recommend following the feeding guidelines and allowing sufficient time for the product to become part of your horse's nutritional routine.
This depends on your horse's individual needs and management routine. Some supplements may be used seasonally, while others may form part of a long-term nutritional programme. Always follow the recommended feeding guidelines and adjust your approach according to your horse's requirements.
The most suitable supplement will depend on your horse's individual needs, age, workload, management, and areas requiring support. Dr Silver offers targeted solutions for joint mobility, digestive health, respiratory support, metabolic balance, skin and immune support, and seasonal wellbeing. If you're unsure where to start, we're happy to help.
Many Dr Silver supplements are designed to support different aspects of equine health and may be used together as part of a balanced management programme. If you are considering using multiple products and are unsure which combination is most suitable for your horse, please contact us for guidance.
The most suitable supplement will depend on your horse's individual needs, age, workload, management, and areas requiring support. Dr Silver offers targeted solutions for joint mobility, digestive health, respiratory support, metabolic balance, skin and immune support, and seasonal wellbeing. If you're unsure where to start, we're happy to help.
Dr Silver offers two products that can support respiratory health in horses. Dr Silver Respiratory Support Pro provides broad-spectrum respiratory support and is often the starting point for horses requiring ongoing respiratory support. Dr Silver Mullein 4:1 Extract provides concentrated mullein supplementation and can be used alongside Respiratory Support Pro as part of a more comprehensive respiratory support programme. The most suitable option will depend on your horse's individual needs, management, and environment. If you're unsure which product is right for your horse, please contact us and we'll be happy to help.
For horses prone to sweet itch and seasonal skin challenges, Dr Silver Equi Shield Pro is our primary recommendation. It has been formulated to provide nutritional support for skin health, immune function, and overall wellbeing during periods when horses may be more exposed to seasonal irritants. As every horse is different, the most suitable approach will depend on your horse's individual needs, environment, and management routine. For best results, nutritional support should be used alongside appropriate fly and sweet itch management practices.
Dr Silver offers two products designed to support horses and ponies requiring metabolic support. Dr Silver Laminitis/EMS & Insulin Support PRO provides targeted nutritional support for horses with metabolic and insulin-related concerns, while Dr Silver MetaGuard has been formulated to support metabolic balance, hoof health, and overall wellbeing. Depending on your horse's individual needs, these products may be used separately or as part of a wider nutritional support programme. Good nutrition, appropriate weight management, and veterinary guidance remain important considerations for horses with metabolic challenges.
For horses and ponies requiring digestive support, we recommend Dr Silver Gut & Immune Support PRO. This formulation has been developed to support digestive health, gut comfort, hindgut balance, and immune function as part of a balanced nutritional programme. Whether supporting everyday digestive wellbeing or providing additional nutritional support during periods of change, Gut & Immune Support PRO is designed to help maintain overall digestive health and condition.
Dr Silver EquiChill Support PRO is our dedicated calming supplement for horses and ponies. It has been formulated to support calm, focused behaviour and everyday wellbeing, making it a popular choice for horses that can become anxious, excitable, or unsettled in certain situations. Whether used for competition, travel, training, or general management, EquiChill Support PRO provides nutritional support to help horses remain relaxed and attentive.
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